GOAL ZERO - WARRANTY & RETURNS Warranty The warranty for all Goal Zero batteries/power packs and for Goal Zero solar panels is 1 year. Read the complete Limited Warranty. Warranty exception on all Open Box product. Open Box product warranty is 6 months. Returns We offer a 30-day money back guarantee. If for any reason you are not satisfied with your gear – no hassle returns. This only applies to product purchased directly from Goal Zero. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy. Please note, 30-Day money back guarantee not applicable on open box products. All sales are final. No returns or exchanges.